Human Service Practice Test

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Individuals who do not freely choose the services they are receiving are referred to as which?

Voluntary clients

Involuntary clients

Involuntary clients. In this context, individuals do not freely choose to engage in services because external authority requires their participation—such as a court, probation, child welfare, or hospital policy. This contrasts with voluntary clients, who seek help of their own accord. Mandated clients are a subset of involuntary clients, but the broader term that covers anyone required to participate is involuntary. Passive clients isn’t a standard label in this field.

Mandated clients

Passive clients